This clause only applies to goods supplied to you from ESINO manufacturing.

Scope of Services

During the Warranty Period the product will, with normal use and service, be free from faulty parts, manufacture or workmanship.

Our goods come with guarantees that cannot be excluded under the Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You have rights and benefits under the consumer laws in your jurisdiction. Without detracting from these rights or benefits, ESINO excludes all liability in respect of the product for any other loss which is not reasonably foreseeable from a failure of this product.

Types of After-sales Service

This warranty is valid only for products that are purchased new and unused.

The customer must provide the original proof of purchase which demonstrates compliance with the above conditions to receive any services under this warranty.

This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.

The Warranty Period for ESINO products are as follows:

Product Warranty Period (12 months from date of purchase)

All their standard ESINO accessories - 12 months

The warranty does not apply where damage is caused by other factors, including without limitation:

normal wear and tear; (b) abuse, mishandling, accident or failure to follow operating instructions; (c)exposure to liquid (excluding water in the case of waterproof products) or infiltration of foreign particles (d) shipment or other transit.

This warranty does not cover:

(a) the replacement of accessories; (b) repair or replacement of any product damaged during transit to or from ESINO; or (c) any loss or consequential damage incurred while the product is being repaired.

This warranty is bonded together with any benefits that ESINO may provide to a consumer under statute.

Instructions for making a warranty claim are included. If the warranty claim is not accepted:

(a) ESINO will inform the Customer; (b) if requested to do so by the Customer, ESINO will repair the Product provided the customer pays the standard charges for such repair; and (c) if applicable the Customer will be responsible for all costs associated with collection of the Product from ESINO.